Returns & Exchanges

At Zoe, we want you to love your fashion finds, which is why we offer a 30-day return window for all unwashed and unworn items with original tags attached. If your purchase isn't a perfect fit, our streamlined process makes returning or exchanging your pieces simple and stress-free.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Print Your Label

Download and print the prepaid shipping label provided at the end of the request and securely pack your items.

3

Ship It Back

Drop off your package at any authorized carrier location; we will notify you via email as soon as it arrives at our warehouse.

4

Receive Your Refund

Once our quality team inspects the items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing